Delivery Policy

1. Introduction

1.1. In this policy we set out details of the delivery methods, delivery periods and charges that apply to orders for our products made through our website or by telephone or email.

1.2. This policy is a legally binding document, and this policy shall form part of the contract of sale between you (the customer) and us (Jennifer Anne Ramsay trading as White Boat Jewellery) made under our terms and conditions of sale. 

2. Free delivery

2.1. We offer free delivery to all mainland UK addresses on all orders.

2.2. We do not offer free delivery on orders shipping outside of the UK mainland.

3. Geographical limitations

3.1. We will deliver to the following countries and territories: The United Kingdom of Great Britain and Northern Ireland (UK).

3.2. From time to time and via prior arrangement, we may agree to deliver outside of the UK.  Please contact Jennifer for further information.

4. Delivery methods and time periods

4.1. White Boat Jewellery makes all work by hand, whether made-to-order or ready-to-ship limited collection releases. The methods that we use to deliver our products, and the time periods within which delivery is usually completed, is as follows:

4.1(a) if your delivery address is on the United Kingdom mainland then your product item will be delivered using the Royal Mail service. The typical period for delivery of our made-to-order product items by this method is 5 working days, once the product item has been made. The completion time for each product item is approximately 2 to 6 weeks or longer depending on the item’s complexity and time of the year.

4.1(b) should we agree to deliver outside of the United Kingdom, you will be liable to cover all delivery costs, including import duties and other taxes you may incur.  The cost of delivery will depend upon the delivery methods available for your location.

4.2. The delivery periods set out in this Section 4 are indicative only. Although we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.3. We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you. 

5. Delivery charges

5.1. All items are delivered free of charge to UK mainland addresses using the methods outlined in section 4.

5.2. International orders from outside of the UK mainland may be subject to customs duty charges which is a tax that you as a customer will have to pay for importing foreign goods into your country.  It is advisable that you contact your local customs department for the current rates of customs duty charges as you are responsible for paying this cost.

6. Receipt and signature

6.1. All deliveries must be received by an adult person at the delivery address you provide us, and a signature of receipt must also be provided.

7. Additional deliveries

7.1. If an initial delivery attempt is unsuccessful, our delivery service provider will leave a notification card. This will explain that the delivery was attempted and what you need to do next. Usually, and unless otherwise indicated by our delivery provider, you can either collect the item from their local customer service point or arrange a re-delivery.  Arranging a re-delivery is your responsibility.

8. Delivery problems

8.1. If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

8.2. If our delivery service provider is unable to deliver your product item, and such failure is your fault, and/or you do not collect your product item from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the product item; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

8.3.  An indicative list of situations where a failure to deliver will be your fault is set out below:

(a) you provided the wrong address for delivery;

(b) there is a mistake in the address for delivery that was provided;

(c) the address for delivery is not reasonably accessible;

(d) the address for delivery cannot safely be accessed;

(e) there is no adult person available at the delivery address to accept delivery and provide a signature.